• Would you like to work in a unique setting, surrounded by nature and animals?
• Would you like to be part of a passionate, dynamic, and caring team?
• Would you like a job where every day is different and where your contribution makes a real difference?

At Omega Park, it’s possible!

Join a passionate team that works every day to create memorable experiences for our visitors, all while working in an exceptional environment where nature, animals, and people are at the heart of our daily lives.

Job description

Parc Oméga is currently looking for someone to join the accommodations team. Reporting to the Accommodations Manager, the day/night receptionist performs tasks directly related to guests’ stays, such as booking rooms, welcoming guests upon arrival and throughout their stay, providing information about the facility and its services, handling sales, and coordinating the facility’s various services.

The Benefits of Omega Park:

• Two (2) days paid sick leave;
• 2 weeks of vacation after 6 months of service, and 3 weeks after 1 year of service;
• Annual performance bonus of up to 10% of regular earnings;
• Group insurance paid for 100% by the employer;
• Option to enroll in the RVER;
• Employee discounts on purchases and visits to Parc Oméga Inc;
• Training and continuing professional development;
• Opportunities for advancement within the company.

Main tasks :

• To provide exceptional service to our customers when booking, arriving and departing;
• Anticipate our customers’ needs to offer personalized service;
• Assign rooms, hand over keys and provide guests with useful information about the establishment
• Check satisfaction of departing customers; Customer service and product sales:
• Ensuring the safety of customers and their property
• Receive and handle simple to moderate complaints or issues of dissatisfaction by applying the solutions outlined in internal policies;
• Various administrative follow-ups:
• Communicate the needs associated with reservations and customer requests to the various departments within the establishment.
• Ensure the availability of equipment and follow-up on services offered to customers
• Promote the Park’s services and answer customers’ questions
• Respond to customer calls and emails;
• Provide general information about the park, activities, ticketing, and lodging;
• Process adjustments in payment and ticketing systems;
• Verify the accuracy of transactions and follow-ups;
• Assist customers on-site as needed;
• Work with teams to improve the efficiency of customer service;
• Any other related tasks.

Working conditions :

• Full-time, permanent position
• Work indoors and outdoors (seasonal outdoor reception position);
• Travel by golf cart;
• Days, nights, and weekends—flexible based on needs.

Skills and qualifications

• Bilingualism (French and English);
• Hotel industry training and/or experience an asset;
• Knowledge of the immediate area and tourist attractions is an asset;
• Knowledge and use of Windows, Excel, Word, Outlook and the Internet;
• Knowledge of PMS, MUSE an asset;
• Sense of responsibility, initiative and autonomy are essential;
• Excellent customer service skills
• Ability to manage priorities, stress tolerance and speed of execution;