FAQ

HOURS, RESERVATION AND ADMISSION 

We are open every day of the year, even on holidays. Opening hours vary depending on the season. Consult all details on our online ticketing.

No. You must book and purchase your tickets online. We must limit the number of entries in order to respect physical distancing.

However, if you are in one of these situations, you can come to the park admission without a reservation.

  • You have a gift card
  • You have Tuango ticket
  • You have a free Pass (family pass)
  • You have an annual membership
  • You have a reservation in an accommodation
  • You are accompanying a person with a disability (with Acces 2 or Accompagnement loisir card)

Yes. It is possible to change the date and time of your reservation up to 1 day before the new desired date. Following your purchase online, you will receive a confirmation email with a link allowing you to change the date of your visit.

We would ask that you respect your reservation time as much as possible, however we understand that you may be late and you may enter upon arrival. *As long as you arrive within opening hours* We remind you that you can change the date of your visit if you are unable to visit on the selected date.

We accept Visa, Mastercard, Interac or cash. Please note that we do not accept American Express.

With the purchase of 4 tickets, including at least 2 adult tickets, you get a family discount of 10$. The discount is applied automatically online.

Annual memberships are on sale only at the Park House. You must first purchase your ticket and bring it to the Park House (the day of your visit). The amount paid will be deducted from the price of your annual membership.

No, you can spend the whole day at the park if you wish. The average time for the visit of the park is 3 hours.

Your ticket is valid all day. You can therefore leave and re-enter the park by presenting your receipt at the admission.

The park remains open in case of rain or thunderstorm. However, in the event of a snowstorm or freezing rain, the park may close depending on weather and road conditions. In case of a closure, the information will be posted on the website, as well as on the park’s social medias the day before or in the morning.

The Access 2 and Accompagnement Loisir (CAL) cards are accepted at the park and allow the companion of a person with a disability to enter for free. You must present this when you arrive at the admission in order to obtain free admission. You do not need to reserve for the person with the card.

ANIMALS 

The animals found in the park are mainly animals from North America and Canada (deer, bears, wolves, foxes, coyotes, rodents, mountain goats, farm animals). We also find some animals of European origin (Alpine ibex, wild boar). All the animals in the park live in their natural environment.

Yes, on the car trail, you may feed the deer and elk but it is forbidden to feed the bison and the wild boars. On the walking trails, you may feed the white-tailed deer and the fallow deer.

You may only feed carrots to the animals. You can purchase carrots at the Park House or bring your own.

The weather does not bother the animals. You can see them easily. The only animals not visible in winter are the bears as they hibernate.

There are always risks involved in driving amongst wild animals. The safety instructions that are given to you upon your arrival must be followed at all times. This will greatly reduce the risk of accidents involving animals. Be careful, you are driving at your own risk.

No, for safety purposes, no pets are allowed in the park nor in the accommodations zone.

CUSTOMER SERVICE
For any questions not answered in this section, please contact us by phone at 819-423-5487 or by email at [email protected]

CAR TRAIL 

During the 15km car trail, it is prohibited to exit the vehicle even just to take photos. You are allowed to get out of your car in the dedicated walking trail zones, in the Land of the Pioneers and on the First Nations’ Trail.

No, you may not visit the park in the pick-up bed. All doors must be kept closed even if, for any reason, your car windows cannot open. This is for your safety.

It is not recommended to visit the park in a convertible car (Jeep, Tyrex, etc.) as animals can put their heads in your vehicle which reduces your protection. During the mating period (end of August to mid-October), it is strictly forbidden to visit the park in a convertible vehicle or Jeep without doors or a roof. Omega Park is not responsible for accidents. At the admission, we will ask you to close the top of your convertible or to put the doors and roof back on your Jeep.

No you cannot visit the park by motorcycle.

Yes, you may do the visit with your caravan or trailer. If you would like to park your trailer before the visit you can do so in the accommodations zone. Please note that the park is not responsible for theft or vandalism.

School buses, coaches and motor vehicles can visit the park. The trails are large enough to accommodate them. However, you must stay inside the vehicle.

Depending on the number of visitors in the park you can leave your car in the car park of the Park House. The best option would be to ask the admission where to leave the second vehicle.

For the moment there are no car charging stations in the park. However, you will find a car charging station at the Montebello Train Station, situated at 502-A, Rue Notre-Dame, Montebello (Québec), Canada.

RESTAURATION, ACTIVITIES AND OTHER

You’ll find one snack bar halfway on the car trail, which is open every day during summer season and on weekends only during winter season. You’ll also find a market with local products and a coffee with sandwiches and salads at the Park House, located at the beginning of the car trail. The park house is open every day.

You can bring your own lunch. We have picnic tables in the pedestrian areas of the park. During winter, we have some indoor picnic areas as well.

It is prohibited to use a gas or propane barbecue in the park.

You can visit the farm animals from mid-May to mid-October. You can get there by foot or by renting a golf kart. The café at the farm is closed.

You do not need a reservation to visit the Sugar Shack. The Sugar Shack sells maple products. The sugar shack is only open during the maple season, generally from mid-February to the end of March. Open on weekends only

It is forbidden to fish or hunt in the park. It is a private property where wildlife is protected.

You may take photographs of the animals. However, during the car trail you may not exit your vehicle. You must take photos from inside your vehicle. We suggest that you take care not to scare the animals by using the ‘flash’ on your camera. Windows should be opened half way.

The cost for the caged-in golf cart rental is $100 for half a day (3 hours) and $175 for the whole day. We always ask for a $500 safety deposit on a credit or debit card or in cash. We then refund this amount at your return if the cart is undamaged. You can also rent a golf cart to get to the Old Farm from zone 11 (Land of the Pioneers). Available only during the summer season (mid-May to mid-October).Golf carts cannot be reserved, it’s first come, first served.

Yes, our facilities are adapted for people with reduced mobility. However, some walking trails may be impassable.

Some of our walking trails are unsuitable for people with reduced mobility or for strollers. The paths that are the most accessible are those in zones 4 and 11. The paths in the accommodations zone include some steps.