- Would you like to work in a unique setting, surrounded by nature and animals?
- Would you like to be part of a passionate, dynamic, and caring team?
- Would you like a job where every day is different and where your contribution makes a real difference?
At Omega Park, it’s possible!
Join a passionate team that works every day to create memorable experiences for our visitors, all while working in an exceptional environment where nature, animals, and people are at the heart of our daily lives.
Parc Oméga is seeking an Operations Manager who is passionate about nature, customer service, and managing dynamic teams. The successful candidate will report to the Director of Operations – Terre des Pionniers and play a key role in ensuring the smooth running of activities in this key area of the park, where visitors spend an average of 3 hours.
This area features a variety of attractions: a snack bar, a gift shop, a dairy shop, a small farm, trails, outdoor playgrounds, a wolf observation deck, a slide, Oniro (an evening activity), a sugar shack, and more.
The Benefits of Omega Park:
- Two (2) days paid sick leave;
- 2 weeks of vacation after 6 months of service, and 3 weeks after 1 year of service;
- Annual performance bonus of up to 10% of regular earnings;
- Group insurance paid for 100% by the employer;
- Option to enroll in the RVER;
- Employee discounts on purchases and visits to Parc Oméga Inc;
- Training and continuing professional development;
- Opportunities for advancement within the company.
- Full-time position (40 hours per week).
Main responsibilities
Customer service and supervision
- Supervise employees at various points of service (store, catering, grounds, activities)
- Supervise team leaders and make employees accountable for individual and collective objectives
- Act as a role model for customer service and professional attitude
- Ensure application of the customer complaint management policy
Management support
- Replace the Operations Manager during her absences
- Manage customer traffic at our various sites
- Ensure smooth operations from opening to closing
- React quickly and effectively to unforeseen events
Operations management
- Ensure sales outlet profitability (sales monitoring, loss control, efficiency)
- Supervise cash desk closures and ensure compliance with procedures
- Work with teams to improve the visitor experience
Schedule :
- 5 days, including weekends and some evenings as needed
Administrative tasks
- Create and adjust schedules according to needs (day, evening, weekend, vacations)
- Approve time sheets
- Managing foreign exchange orders
- Actively participate in the recruitment, selection and training of new employees in conjunction with Human Resources.
Job requirements
- Bilingualism (French and English, spoken and written)
- DEC in administration, production management, operations management or any combination of relevant training and experience
- 3 to 5 years’ experience in a similar position, including team supervision
- Assertive leadership, organizational skills and autonomy
- Proactive approach, professional and customer-oriented attitude
- Flexible hours – available 5 days/week including weekends and some evenings
- Valid driver’s license (an asset for getting around the park)
Working conditions
- Permanent full-time position
- Schedule: 35 to 40 hours per week
- Work mainly in the field and in direct interaction with teams and the public
Send resumes to [email protected].
The masculine form includes the feminine and is used only to lighten the text.
