Parc Oméga is looking for an Operations Manager with a passion for nature, customer service and managing dynamic teams. Reporting to the Director of Operations – Pioneer Lands, the incumbent will play an essential role in the smooth running of activities in this key area of the park, where visitors spend an average of 3 hours.
This area includes a variety of services: snack bar, souvenir store, creamery, farm, trails, outdoor games, wolf observatory, slide, Oniro (evening activity), sled dogs, sugar shack, and much more.
Main responsibilities
Customer service and supervision
- Supervise employees at various points of service (store, catering, grounds, activities)
- Supervise team leaders and make employees accountable for individual and collective objectives
- Act as a role model for customer service and professional attitude
- Ensure application of the customer complaint management policy
Management support
- Replace the Operations Manager during her absences
- Manage customer traffic at our various sites
- Ensure smooth operations from opening to closing
- React quickly and effectively to unforeseen events
Operations management
- Ensure sales outlet profitability (sales monitoring, loss control, efficiency)
- Supervise cash desk closures and ensure compliance with procedures
- Work with teams to improve the visitor experience
Schedule :
- 5 days including weekends and some evenings according to operational needs including vacation coverage.
Administrative tasks
- Create and adjust schedules according to needs (day, evening, weekend, vacations)
- Approve time sheets
- Managing foreign exchange orders
- Actively participate in the recruitment, selection and training of new employees in conjunction with Human Resources.
Job requirements
- Bilingualism (French and English, spoken and written)
- DEC in administration, production management, operations management or any combination of relevant training and experience
- 3 to 5 years’ experience in a similar position, including team supervision
- Assertive leadership, organizational skills and autonomy
- Proactive approach, professional and customer-oriented attitude
- Flexible hours – available 5 days/week including weekends and some evenings
- Valid driver’s license (an asset for getting around the park)
Working conditions
- Permanent full-time position
- Schedule: 35 to 40 hours per week
- Work mainly in the field and in direct interaction with teams and the public
Advantages :
- Two (2) days paid sick leave;
- 4% vacation pay after 6 months and 6% after 1 year’s service;
- Annual performance bonus of up to 10% of regular salary earned;
- 100% employer-paid group insurance;
- Possibility of joining the RVER for employees of Parc Oméga Inc;
- Employee discounts on purchases and visits to Parc Oméga Inc;
- Training and development;
- Opportunities for advancement within the company.
Send your curriculum vitae to [email protected].
The masculine form includes the feminine and is used only to lighten the text.