The Customer Service Receptionist reports to the Admissions Manager and plays a key role in daily operations related to customer communications and handling requests. The role involves providing courteous and efficient service, responding to routine inquiries, assisting with the management of special situations, and facilitating the flow of information between visitors and the Omega Park teams.

The position is primarily operational and focuses on the day-to-day handling of cases, supporting field teams, and ensuring high-quality interactions with clients.

Main tasks:

• Respond to customer calls and emails;
• Provide general information about the park, activities, ticketing, and lodging;
• Confirm lodging reservations with guests;
• Forward requests to the appropriate departments;
• Receive and handle simple to moderate complaints or issues of dissatisfaction by applying the solutions outlined in internal policies;
• Process adjustments in payment and ticketing systems;
• Verify the accuracy of transactions and follow-ups;
• Assist customers on-site as needed;
• Work with teams to improve the efficiency of customer service;
• Help ensure a positive and consistent customer experience;
• Any other related tasks.

Condition

• Permanent full-time position
• Flexible schedule, including weekends and holidays, as needed
• Working indoors
• Travel by golf cart and car;

Requirements

• Bilingualism (French and English);
• Driving license required;
• Hotel industry training and/or experience an asset;
• Knowledge and use of Windows, Excel, Word, Outlook and the Internet;
• Sense of responsibility, initiative and autonomy are essential.
• essential;
• Excellent customer service skills;
• Organization, reliability, and independence;
• Practical judgment and a solutions-oriented approach;
• Ability to manage priorities, stress tolerance, and speed of execution.

Advantages :

• Two (2) days’ paid sick leave
• 6% vacation pay to be taken during low season
• 100% employer-paid group insurance
• Option to enroll in the RVER
• Employee discounts on purchases and visits to Parc Oméga Inc;
• Training and development;
• Opportunity for advancement within the company.

Send your curriculum vitae to [email protected].

The masculine form includes the feminine and is used only to lighten the text.

Job Type: Full-time , Work on holidays, Weekends

License or certificate: Driver’s license (Required)