Job description

Parc Omega is currently seeking a candidate to fill the position of Food and Beverage Supervisor at Pioneer Land. Under the supervision of the Pioneer Land Operations Manager, will be required to act
as a role model and manage the food offerings and employees under his/her responsibility.

Customer service

• Supervise and ensure the proper service of employees in this sector (catering, creamery, sugar shack or any other food service station)
• Empower team members to achieve individual and team objectives
• Act as a role model and encourage the team to deliver a positive customer experience
• Ensure implementation of the customer complaint management procedure
• Supervise employees (absences, service, breaks, etc.);

• Responsible for assigning employee tasks and ensuring compliance with health and safety standards (MAPAQ).
• Perform all other tasks related to the restaurant business.
• Ensure the proper management of the Cookery and Trading Post sales outlets and any other determined position that includes catering.
• Supervise and manage team leader and employees (absences, service, breaks, etc.).
• Supervise the opening and closing of Site 11 facilities
• Ensure smooth operation of assigned sales outlets

Performance of each sales outlet

• Ensure profitability in terms of purchases/sales
• Work with the team leader to ensure product quality and compliance with recipes
• Regular price checks with suppliers

Administrative tasks

• Suggests schedules for stores under his/her responsibility to the Operations Supervisor
• Ensure smooth operation of tills, deposits and check tills for discrepancies.
• Responsible for onboarding new employees to ensure orientation of the operation in question
• Responsible for training new employees and ensuring that training runs smoothly.
• Identifies operational and human resources issues with the Operations Supervisor and Director

• Participates in interviews and selection of team members
• Performance appraisal with employees and with supervisor or manager depending on position
• Meeting with the various teams to ensure the smooth running of assigned operations
• Follow-up with employees and their team leader on recurring or severe problems
• Responsible for presenting and creating the special and seasonal menu in advance
• Responsible for the quality of customer service at assigned stations
• Identify recurring checkout problems and follow up to identify solutions
• Provide a methodology for making deposits consistently across all teams in the area and work with supervisors and team leaders.
• Use of Microsoft Office software for administrative tasks

Job type: 4 to 6 months temporary, permanent, full-time

Working conditions

• Available to work evenings, weekends and holidays.
• Available to work flexible hours depending on the season

Advantages :

• Dental insurance
• Disability insurance
• Supplementary health insurance
• Life insurance
• Vision program
• Vacation and compensatory leave
• Corporate events
• Voluntary registered pension plan

Requirements:

• Bilingualism in spoken, read and written French and English
• Training: MAPAQ manager, culinary training or other combination of relevant training and experience

• Experience: 1 to 5 years in a similar position including supervision
• Strong communication and leadership skills
• Customer and team focused
• Positive, professional attitude
• Flexible availability – minimum 35 hours per week

Send resumes to [email protected]
Please note that only selected candidates will be contacted.

The use of the masculine gender has been adopted to simplify reading and has no discriminatory intent.